Gogol operatives are assigned one or two handlers while undercover. Handlers are in constant communication with the organization, receiving instructions and providing Gogol with updates in progress.

They are usually the only point of contact for an undercover agent. Handlers will monitor the agent in the field and provide instructions, usually by way of two-way communication devices. They will provide support, backup and exits if the agent gets into trouble, and also serve to ensure that the agent remains wholly under Gogol control.

Usually the handlers will have some form of cover themselves, creating a convenient excuse for why the agent will be in contact with them. For instance, they may pose as the parents or boss of an undercover agent.